Privacy Policy

World Hair Med
Last Updated: 09-12-2025

World Hair Med (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal data when you visit our website, submit a contact form, or use our services.
We operate in Istanbul, Turkey, and comply with Turkish data protection laws, the EU General Data Protection Regulation (GDPR), UK GDPR, and other applicable international privacy regulations.

By using our website or providing your personal data, you agree to this Privacy & Cookie Policy.

1. Who We Are

World Hair Med
Location: Istanbul, Turkey
Contact Email: info@worldhairmed.com
Phone/WhatsApp: +905550123566

World Hair Med is a hair transplantation and medical aesthetic clinic providing consultations and treatment information globally.

2. Personal Data We Collect

We collect personal data only for legitimate purposes. The information we may collect includes:

2.1 Data Provided Directly by You

When you fill out our contact forms, WhatsApp forms, or online consultation forms, we may collect:

Full name
Mobile phone number / WhatsApp number
Email address
Photos you upload for online consultation
Medical information you choose to share (e.g., hair loss condition, medical history, medications)
Any other details you voluntarily provide

2.2 Automatically Collected Data

Through cookies and tracking technologies (Google Analytics, Meta Pixel), we may collect:

IP address
Device type
Browser type
Pages visited
Time spent on site
Referring source
Click behavior and interactions

2.3 Messages & Communication Data

If you contact us by WhatsApp, email, or social media, we may collect:

Message content
Contact information
Communication history

We process your data based on:

Consent – when you submit a form, subscribe to emails, accept cookies, or send us information.
Legitimate interest – to improve our website, secure our systems, or respond to inquiries.
Contractual necessity – when preparing or arranging medical consultations or treatment plans.
Legal obligations – when required by Turkish authorities or applicable law.

4. How We Use Your Data

We use your information for the following purposes:

To contact you regarding your inquiry or consultation request
To provide online assessment of your hair loss condition
To send treatment information, quotations, or medical details
To improve website functionality and performance
For marketing communications (only with your consent)
For security, fraud prevention, and legal compliance
To analyze website performance and user behavior (Google Analytics, Meta Pixel)

We do not sell your personal data to anyone.

We do not share your data with third parties except in the following cases:

5.1 Service Providers

We may share personal data with trusted service providers who operate under strict data protection agreements:

Cloud hosting provider (where website data and form submissions are stored)
WhatsApp / Meta Platforms (for messaging and communication)
Google Analytics (website analytics)
Meta Pixel (advertising analytics)
Mailchimp or Omnisend (email marketing, only if you subscribe)

5.2 Legal Requirements

We may share information with:

Turkish governmental or legal authorities
When required to comply with Turkish law or international regulations

We do not share or sell customer data to partner clinics, agencies, or third-party marketers.

6. International Transfers

Since we serve customers worldwide, your data may be stored or accessed from countries outside your residence.
We ensure that all international transfers comply with:

GDPR Standard Contractual Clauses
UK International Data Transfer Agreement (IDTA)
Turkish data protection requirements

We take all reasonable steps to ensure your data remains protected.

7. How Long We Keep Your Data

We keep your personal information only as long as necessary:

Contact form submissions: up to 24 months
Consultation files (including photos): up to 36 months, unless required longer for medical/legal reasons
Email subscribers: until you unsubscribe
Analytics data: according to Google and Meta retention policies

You may request deletion at any time (see Section 10).

8. Data Security

We use appropriate technical and organizational measures to protect your data, including:

Encrypted connections (HTTPS/SSL)
Secure cloud hosting
Restricted access controls
Regular system monitoring
Data minimization practices

However, no online system is 100% secure, and you submit information at your own risk.

9. Your Rights

Depending on your location (EU, UK, California, Canada, etc.), you may have the following rights:

Right to access your data
Right to rectification (correct inaccurate data)
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to withdraw consent
Right to object to marketing
Right to lodge a complaint with your local data authority

To exercise your rights, contact us at: [Add your email]

10. Marketing Communication

You will only receive marketing emails (Mailchimp or Omnisend) if:

You submitted a form AND explicitly opted in
Or you voluntarily subscribed to our newsletter

You can unsubscribe at any time using the link in the email.

Our website uses cookies to improve your user experience and analyze performance.

11.1 Types of Cookies We Use

Strictly Necessary Cookies

Essential for website operation.
Cannot be disabled.

Performance / Analytics Cookies

Used by:

Google Analytics
Meta Pixel

We use these to understand visitor activity and optimize our site.

Functional Cookies

Enable features such as remembering form inputs or preferences.

Marketing Cookies

Used for:

Retargeting ads
Measuring ad performance
Personalized content delivery

When you first visit the site, you will see a cookie consent notice.
You can accept, reject, or customize your cookie preferences.

You may disable cookies in your browser settings at any time, though some features may not function properly.

12. Children’s Privacy

Our services are not intended for children under 16, and we do not knowingly collect data from minors.

If you believe a minor has submitted data, contact us immediately.

13. Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy practices.

14. Changes to This Policy

We may update this Privacy & Cookie Policy occasionally.
Updates will be posted with a revised “Last Updated” date.

15. Contact Information

For questions, data access requests, or privacy concerns, contact:

World Hair Med
Email: info@worldhairmed.com
WhatsApp: +905550123566
Address: Istanbul, Turkey